Frequently asked questions
Are all your items handmade?
Absolutely! Every item is personally crafted by me. Each piece is either hand-knitted, crocheted, or created with my knitting loom.
What materials do you use?
I primarily work with premium, 100% soft acrylic yarn to ensure exceptional quality, unless specified otherwise.
How long will it take to receive my order?
I keep most items in stock and ready for immediate shipment. Orders are typically processed within 1 business day and shipped using Royal Mail's 48-Hour Tracked service for reliable delivery.
I fancy something a bit different, can you help?
Absolutely! I’m happy to accommodate custom orders. Simply send me a message, and we can discuss the details. Please note that custom orders may require additional time for delivery.
What if I want to return or exchange something?
No problem at all! Simply return the item in its original, sellable condition, and I’ll issue you a full refund.