Frequently asked questions

Are all your items handmade?

Absolutely! Every item is personally crafted by me. Each piece is either hand-knitted, crocheted, or created with my knitting loom.

What materials do you use?

I primarily work with premium, 100% soft acrylic yarn to ensure exceptional quality, unless specified otherwise.

How long will it take to receive my order?

I keep most items in stock and ready for immediate shipment. Orders are typically processed within 1 business day and shipped using Royal Mail's 48-Hour Tracked service for reliable delivery.

I fancy something a bit different, can you help?

Absolutely! I’m happy to accommodate custom orders. Simply send me a message, and we can discuss the details. Please note that custom orders may require additional time for delivery.

What if I want to return or exchange something?

No problem at all! Simply return the item in its original, sellable condition, and I’ll issue you a full refund.